Changes, cancellations and refunds
Cancellation and Refund Policy
We know plans change. This page covers how cancellations, refunds, and date changes work, so you always know where you stand.
Quick Summary
If you cancel before your start date, you can usually get a full refund. The exact rules depend on how you're receiving the device, airport pickup or delivery, and when you cancel.
If you need to change your dates, we'll do our best to accommodate you. Small changes are free. Bigger changes may involve a fee, or you can choose to cancel and rebook.
All refunds normally come with a 6% processing fee charged by our payment provider. There are a few exceptions, which we explain below.
For anything that's not clear, just email us at hello@wificandy.ie and we'll talk you through it.
Cancellation Refund Policy
The refund you'll receive depends on how you're receiving your WiFiCandy and when you cancel.
If you're picking up at Dublin Airport T2:
| When you cancel | Refund |
|---|---|
| 48 hours or more before your start date | Full refund, minus 6% processing fee |
| Less than 48 hours before your start date | No refund |
If you're picking up at Shannon Airport, or having it delivered:
| When you cancel | Refund |
|---|---|
| Before your parcel has been shipped | Full refund, minus 6% processing fee |
| After your parcel has been shipped | No refund |
Once your rental has started, the order can no longer be refunded.
Refunds We Cover in Full
Device failure on our end: If your WiFiCandy can't connect because of a hardware or network issue that's our responsibility, we'll refund the number of days you couldn't use it, with no deductions.
Lost or delayed parcels: If your parcel hasn't arrived by your start date, email us straight away at hello@wificandy.ie. We'll look at the tracking and find the best way to make it right, whether that's a refund, a replacement device, or another solution.
What counts as a no-show?
If you've booked a Dublin Airport T2 pickup but don't collect the device, we'll hold it for you for 24 hours.
If we haven't heard from you within those 24 hours and you haven't collected the device, the order is treated as a no-show and no refund will be issued.
If something happens that delays your arrival, just email hello@wificandy.ie within those 24 hours and we'll work something out with you.
Date Change (Reschedule) Policy
Plans change. We try to make rescheduling as flexible as possible. The rules depend on whether your device has been shipped yet.
If you're picking up at Dublin Airport T2: you can change your start date any time before your original start date. Here's how the fees work:
| New start date is moved by | Fee |
|---|---|
| Up to 3 days later | Free |
| 4 to 7 days later | 50% of the daily rate for each extra day in this range |
| 8 days or more later | 100% of the daily rate for each extra day in this range |
If you're picking up at Shannon Airport, or having it delivered:
Before your parcel has shipped, you can change your dates as often as you like, completely free, with no time limit.
After your parcel has shipped, the same tiered fees as Dublin T2 apply:
| New start date is moved by | Fee |
|---|---|
| Up to 3 days later | Free |
| 4 to 7 days later | 50% of the daily rate for each extra day in this range |
| 8 days or more later | 100% of the daily rate for each extra day in this range |
A Worked Example
Let's say you originally booked 5 days at €11/day, €55 total, and now want to push your start date back by 6 days.
- The first 3 days are free.
- Days 4, 5, and 6 cost €11 × 50% × 3 = €16.50.
Total extra cost: €16.50. Your rental dates shift, but the length of your trip stays the same.
Other reschedule rules: earlier dates are free to change to, as long as we can deliver in time. If a faster courier is needed to make your new date, you'll be asked to cover the upgraded shipping cost.
Days are counted as calendar days, including weekends.
You can reschedule more than once. Each new change is calculated from your most recent confirmed start date, not the original one.
Reschedule requests: email hello@wificandy.ie. We reply within one working day.
Cancel and Rebook
If you'd rather cancel your order and rebook for completely new dates, you can do that too. There's one important catch.
Your first refund will not have the 6% processing fee deducted, as long as you use it to rebook with us.
However, if you then cancel that second order, the second refund will have the standard 6% processing fee, plus the 6% that was waived on the first order.
For most travellers, this is the right option only when your trip has shifted far enough that rescheduling fees would be high.
How to Request a Refund or Date Change
It's all done by email. We don't hide behind forms.
Email: hello@wificandy.ie
Please include:
- Your order number
- Whether you want to cancel, reschedule, or report a problem
- Any extra context that helps us help you, new dates, what went wrong, and so on
Our response time is within one working day, usually faster.
When Refunds Reach You
Once a refund is approved, the money is typically back in your account within 5 to 10 working days, depending on your bank or card provider. We refund to the original payment method.