Return, Cancelation & Refund Policy

Returns

Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us.

The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelop provided.

If the order doesn't arrive within 3 working days from your last rental day, we will then charge a fee of €15 per each day being delayed.

We advice our customers to make the return at any An Post Office or Drop it in the Post Box at T2 (next to Cafe Nero shop) in Dublin Airport or Shannon Airport, to avoid any unnecessary delays.

To locate the nearest Post Office please click here. To return from Dublin Airport or Shannon Airport please check our FAQs.

To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format CJ xxxx xxxx xIE.

To track online please go to www.anpost.ie.

For any enquiries please contact us hello.wificandy@gmail.com.


Cancelations & Refunds

Order Cancelation 14 days before the actual delivery date

If you are canceling the order minimum 14 days before sending the product out as specified on the order delivery date, you can claim 100% of the total order value minus the transaction fees.

Order Cancelation 10 days before the actual delivery date

If you are canceling the order minimum 10 days before sending the product out as specified on the order delivery date, you can claim 80% of the total order value.

Order Cancelation 5 days before the actual delivery date

If you are canceling the order minimum 5 days before sending the product out as specified on the order delivery date, you can claim 50% of the total order value.

Order Cancelation 3 Days  before the actual delivery

If you are canceling the order min 3 days before sending the product out as specified on the order delivery date, you can claim 30% of the total order value.

Order Cancelation within 48 hours  before the actual delivery

If you are canceling the order within 48 hours before sending the product out as specified on the order delivery date, the order value is non refundable.

Order Cancelation after product was sent out
If the cancelation is taking place after the parcel was sent out, the order value is non refundable.

 

 CANCELATION FEES
 MIN 14 DAYS BEFORE DELIVERY FULL REFUND - TRANSACTION FEES

 

10 DAYS BEFORE DELIVERY 80% REFUND OF THE TOTAL ORDER VALUE

 

5 DAYS BEFORE DELIVERY 50% REFUND OF THE TOTAL ORDER VALUE

 

3 DAYS BEFORE DELIVERY 30% REFUND OF TOTAL ORDER VALUE

 

48 HOURS BEFORE DELIVERY NO REFUNDS

 

 TRANSACTION FEES
 SHOPIFY  1% + VAT
 STRIPE EU: 1.4% + 0.25 c + VAT | US: 2.9% + 0.25 c + VAT
 PAYPAL 3.4% + .35c

 

 SHIPPING COSTS
 EXPRESS DELIVERY: €8 EXPRESS RETURN: €8

 


Refunds (if applicable)

In a scenario where our product failed to perform or it malfunctioned you may be eligible for full or partial refund if applicable.

Once your order is received back and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund will get through between 5-10 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wificandy.ie.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wificandy.ie and send your item to: WiFicandy, 314 B Marrowbone Lane Dublin 8 D08 F4W6, Ireland.

Return Shipping Address
To return your product, you should mail your product to: WiFicandy, 314 B Marrowbone Lane Dublin 8 D08 F4W6, Ireland by using the prepaid return envelop provided in the parcel.

If not using the prepaid return envelop, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Missed Delivery / Reschedule Delivery
In case of a missed delivery where there was nobody to collect the parcel, you will need to notify us as soon as possible to reschedule the delivery for next day(if you are staying at the same address)
If you move to a different address we would need to reschedule the parcel to get back to us and we could send you another order, however a charge for delivery costs must be applied again.

Lost parcel
If the order has delayed more than 5 days and we are unable to track it, we would need to charge you €80. This charge is only applicable if you didn't selected the optional Insurance.