Frequently Asked Questions
When ordering a WiFicandy, you will receive:
- The WiFicandy device
- USB charging cable
- Instructions card
- Return prepaid envelope
- Candies
Yes, you can check our network provider coverage map here.
Please use your address or postcode/eircode in the search bar to see the exact signal strength in the location you are going to use the WiFicandy.
We don't facilitate same day delivery outside Dublin yet.
However if you are located within Dublin city center and if we have stock available we may be able to deliver within the same day at an extra cost.
We would recommend emailing us to find if there is availability.
Yes you can use it for streaming movies, podcasts, video calls, or google maps navigation.
The quality will depend on the network coverage, you can check here.When ordering a WiFicandy, you will receive:
- The WiFicandy device
- USB charging cable
- Instructions card
- Return prepaid envelope
- Candies
Yes, you can check our network provider coverage map here.
Please use your address or postcode/eircode in the search bar to see the exact signal strength in the location you are going to use the WiFicandy.
We don't facilitate same day delivery outside Dublin yet.
However if you are located within Dublin city center and if we have stock available we may be able to deliver within the same day at an extra cost.
We would recommend emailing us to find if there is availability.
Yes you can use it for streaming movies, podcasts, video calls, or google maps navigation.
The quality will depend on the network coverage, you can check here.We would advise you to email us and we will do our best to assist you to meet your needs.
Then after you place the order, we will email you the invoice for the extension. We apply a discount of 20% on all extensions.
You have unlimited data in the Republic of Ireland.
Our hotspots allow up to 8 smart devices to be connected at once such as smartphones, tablets, laptops or smart TVs.
Bear in mind that the speed may be affected by the number of devices connected.
Yes we do, our pick up location is now at the store Excess Baggage in T1 in the Arrivals area.
Here you find all the details you need <click here>
Opening hours
- Monday - Sunday | 06:00 am - 09:00 pm
Point of reference
- The collection point is situated only 5 mins walk from T2
- The Arrivals is down the escalator stairs / ground floor
- It is situated next to the Airport Info Desk
We do only if the following criteria is met:
- If the address is in Dublin and the order is placed before 12pm local time
- If we have available stock
Yes you can. This is a popular option amongst our customers.
- We would advise you to provide us with the name that the hotel is booked under and the reservation number.
- Also please notify the hotel that there will be a delivery arriving under your name so they will receive and keep it for you.
Yes we can deliver to any AirBnB within the Republic of Ireland.
- We would advise to have the delivery date picked when you will be at the AirBnB for collecting the parcel upon delivery.
- We would highly suggest having the right address including the Eircode and the House number.
Please place all the equipment back in the return prepaid envelope and make sure it is properly sealed before you drop it to the post office or the postboxes located at Dublin Airport and Shannon Airport.
Please click here to locate the postboxes at Dublin and Shannon Airport.
The best way is to drop it at a Post Office. This will ensure that the parcel will be tracked and will arrive without delays.
You can return it from any Post Office from the Republic of Ireland.
You can locate the nearest Post Office here.
The other options to return the parcel is by:
- dropping the parcel to the PostBox In Dublin Airport or Shannon Airport, before going through the Security into the Duty Free Area
- dropping the parcel at the partner store Excess Baggage in T1, Dublin Airport
Yes you can, there is a Post Box at the Terminal 1 at the Arrivals Hall just next the Airport Information Desk and the Excess Baggage store (next to the escalator).
The post box in Terminal 2 is next to the Cafe Nero shop at the Arrivals level.Usually the costs are much higher, depending on location. There will also be customs fee incurred based on the value of the item you provide to the courier.
The best way is to go to your nearest post office and ask for assistance.
You will receive a docket with the return tracking number, please email us the tracking number.
The return address is:
Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us from the last date of your usage.
The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelope provided.
If the order doesn't arrive within 3 working days from your last rental day, we will then charge a late fee of €15 per each day being delayed.
We advise our customers to make the return at a Post Office to avoid any unnecessary delays. To locate the nearest Post Office please click here
To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format LR xxxx xxxx xIE
To track online please click here
For any enquiries please contact us hello@wificandy.ie
- order number
- device ID (written on the back of the device)
- the issue
Yes you can if you give us a minimum of 3 days notice before shipping the parcel.
If you decide on the day of the shipping or after the shipping, there will be some extra charges incurred.
Due to unforeseen circumstances if you decide to cancel the order, we would require a minimum of 14 days notice before the actual delivery date. In this scenario, we will offer a full refund minus the merchant transaction fees.
If the cancellation happens within 5 days, 3 days or 48 hours before the delivery date, cancellation fees will be applied accordingly.
No refund is provided for canceling 48 hours notice or less.
To find out about our Cancelation & Refund Policy please click here.