Frequently Asked Questions

For Dublin Airport, we have a collection point as SPAR Store in Terminal 2. Both terminals in Dublin are closely coupled, so you can follow the video link below and reach the collection centre from T2 Arrivals 

https://youtu.be/3J341OwNyMU?feature=shared

You can use the following address: 

SPAR Store

Terminal 2, Dublin Airport

Swords, 

Dublin

EIR code - K67 A0K7

Phone: +1 followed by your 10 digit number

The entire "K67 A0K7" is the EIR code. 

When ordering a WiFicandy, you will receive:

• The WiFicandy device
• USB charging cable
• Instructions card
• Return prepaid envelope
• Candies

The sooner you book the easiest for us to ensure that the product is available for the date required. We suggest to book minimum 3 business days prior your arrival. 

However, for a Dublin Airport collection, email us on hello@wificandy.ie about your arrival schedule and we might be able arrange a device for you. 
Even for Dublin City center locations, we might be able to deliver on a short notice, again feel free to drop us an email and we will do our best to help.

Yes, you can check our network provider coverage map here.

Please use your address or postcode/eircode in the search bar to see the exact signal strength in the location you are going to use the WiFicandy.

We don't facilitate same day delivery outside Dublin yet.

However if you are located within Dublin city center and if we have stock available we may be able to deliver within the same day at an extra cost.

We would recommend emailing us on hello@wificandy.ie to find if there is availability.

Yes you can use it for streaming movies, podcasts, video calls, or google maps navigation.

For Dublin Airport, we have a collection point as SPAR Store in Terminal 2. Both terminals in Dublin are closely coupled, so you can follow the video link below and reach the collection centre from T2 Arrivals 

https://youtu.be/3J341OwNyMU?feature=shared

You can use the following address: 

SPAR Store

Terminal 2, Dublin Airport

Swords, 

Dublin

EIR code - K67 A0K7

Phone: +1 followed by your 10 digit number

The entire "K67 A0K7" is the EIR code. 

When ordering a WiFicandy, you will receive:

• The WiFicandy device
• USB charging cable
• Instructions card
• Return prepaid envelope
• Candies

The sooner you book the easiest for us to ensure that the product is available for the date required. We suggest to book minimum 3 business days prior your arrival. 

However, for a Dublin Airport collection, email us on hello@wificandy.ie about your arrival schedule and we might be able arrange a device for you. 
Even for Dublin City center locations, we might be able to deliver on a short notice, again feel free to drop us an email and we will do our best to help.

Yes, you can check our network provider coverage map here.

Please use your address or postcode/eircode in the search bar to see the exact signal strength in the location you are going to use the WiFicandy.

We don't facilitate same day delivery outside Dublin yet.

However if you are located within Dublin city center and if we have stock available we may be able to deliver within the same day at an extra cost.

We would recommend emailing us on hello@wificandy.ie to find if there is availability.

Yes you can use it for streaming movies, podcasts, video calls, or google maps navigation.

Our pick up location is at the SPAR Store in T2 Dublin Airport in the Arrivals area.

Opening hours

• 24/7 all days of the week

Point of reference

• The collection center is located right outside the Arrivals gate in T2
• This comes after you collect your luggage and pass through the customs
• It is to your left once you Exit the arrivals door in T2

Here is how you can find the SPAR Store in T2 Arrivals Hall
https://youtu.be/3J341OwNyMU?feature=shared

You can also return your device in Store if you are leaving from Dublin Airport. 

Yes, we do deliver in Northern Ireland and mainland UK. 

- We do deliver on Friday for a weekend order, but you can choose your start date as you need, the device will arrive early at no extra cost to you. This applies to all orders that are placed at least 5 days in advance of their arrival. However, the collections from Dublin Airport are available on all days 7 days of the week between 6 AM and 10 PM at SPAR Store in Terminal 2. 

- For deliveries outside Dublin, where an order is placed on Thursday or Friday and they need a delivery on the same weekend, we don't assure a delivery as our delivery partners do not operate during weekends. 

- If you place an order prior to at least 5 business days from your arrival, we can deliver it to your required address for any day of the week. 

- Weekend Deliveries on a short notice within Dublin City center may be accommodated on case to case basis. 

Kindly email us on hello@wificandy.ie with your arrival date and time and where you need the WiFicandy and we will be happy to help you at the earliest. 

We do only if the following criteria is met:

• If the address is in Dublin city 
• If the order is placed before 12pm local time on or before Thursday for outside Dublin. If you place an order on Thursday evening, the earliest delivery outside Dublin will be Monday.
• If we have available stock

To find the Eircode / Postcode please enter the delivery address here. You will then be able to find the Eircode / Postcode. For Hotels you can also find it in their Address on google. 

The EIR code is a 7 character alphanumeric code, example as below. 

For Dublin Airport Collection, you can use "K67 A0K7" as the EIR code.

Yes you can. This is a popular option amongst our customers.

1. We would advise you to provide us with the name that the hotel is booked under and the reservation number.
2. Also please notify the hotel  that there will be a delivery arriving under your name so they will receive and keep it for you.

Yes we can deliver to any AirBnB within the Republic of Ireland.

1. We would advise to have the delivery date picked when you will be at the AirBnB for collecting the parcel upon delivery.
2. We would highly suggest having the right address including the Eircode and the House number.

Yes you can extend WiFicandy rental duration, we suggest renting the plan that is closest to your need and when you get to the cart page, mention that you need extension for the remaining period and mention how long you need it for in the Notes box. 

Then after you place the order, we will email you the invoice for the extension.
We apply a discount of 20% on all extensions.

Our hotspots allow up to 8 smart devices to be connected at once such as smartphones, tablets, laptops or smart TVs. 

Bear in mind that the speed may be affected by the number of devices connected.

Yes you can if you give us a minimum of 3 days notice before shipping the parcel.

If you decide on the day of the shipping or after the shipping, there will be some extra charges incurred. 

Due to unforeseen circumstances if you decide to cancel the order, we would require a minimum of 14 days notice before the actual delivery date. In this scenario, we will offer a full refund minus the merchant transaction fees.

If the cancellation happens within 5 days, 3 days or 48 hours before the delivery date, cancellation fees will be applied accordingly. 

No refund is provided for canceling 48 hours notice or less.

To find out about our Cancelation & Refund Policy please click here.

• order number
• device ID (written on the back of the device)
• the issue (battery doesn't charge, device turns on and off, can not connect to the internet, etc) 
• Kindly share some details about problem, so that we can provide you a solution in a single go. 

You need to make sure that you select Ireland from the dropdown country list. That way you will be able to use the local postcode and then checkout.

You can check your local postcode here: https://www.eircode.ie/

For Dublin Airport collections, use the postcode below

"K67 A0K7"

If you would like to collect your parcel at Dublin Airport, you need to fill in the store address in order to be able to checkout:

Address:

SPAR Store
Terminal 2 Arrivals,
Dublin Airport
Swords
County: Dublin
Postcode: K67 A0K7

eSIM card or Embedded Subscriber Identity Module is an invisible SIM card unlike the traditional physical SIM cards. It is present inside the chipset of the latest smartphone models. It is completely digital solution to connect to the internet. 

You can use eSIM for travel as your internet partner while traveling overseas.

eSIM for travel is a digital SIM card, that you can install on your phone, like you install any app. 

However, not every phone supports eSIM, only the latest models of some Smartphone Manufacturers. Please do check whether your device is eSIM compatible before purchasing any eSIM plans. 

There are significant differences between both the product offerings

1. Portable WiFi works with all the devices that have WiFi enabled, whereas eSIM only works with eSIM compatible devices. 

2. Portable WiFi offers unlimited high speed data, whereas, eSIM offers flexible data plans as per your needs. 

3. With Portable WiFi, you can share unlimited high speed data with up to 8 devices simultaneously, whereas with eSIM, you can share your limited data via tethering, but it is ideal for individual use. 

4. Portable WiFi is a physical product, you need to collect it from the Airport or it can be delivered to your Hotel/BnB/residence, etc, whereas eSIM is a digital product, you get it immediately on email. 

5. Portable WiFi offers instant setup, you will get the WiFi ID and password on the screen of the portable hotspot device without a need for active data connection, whereas, for eSIM you need an active data/WiFi connection in order to install/activate the eSIM on your eSIM compatible smartphones/Tablet/Laptops.

6. Portable WiFi is a separate device and comes with a lasting battery of itself (3000 mAh) at least 8-10 hour backup, whereas, eSIM cosnumes battery from your primary smart device and reduces the life quicker compared to portable WiFi. 

7. You need to charge a portable WiFi separately (USB cable is provided), whereas, you don't need to charge an additional device  for eSIM.

8. Lastly, portable WiFi is a rental service, you need to return the device back (https://wificandy.ie/blogs/collection-return/where-to-return-wificandy) after use and eSIM is a product which you can delete after usage duration. 

The eSIM plans are straightforward. 

You need to pay the displayed price + VAT (% of VAT differes for EU based customers) and that's all. 

*For non-EU customers there will be no extra Tax

On your smartphone go to Settings > General > About. 

Scroll down to view the Carrier Lock section. If your device is unlocked, it will show "No SIM restrictions" 

If your device is unlocked, it means it can connect to the network of any carrier.

For example, if you bought your phone on contract or from telecom service provider like Telstra or Optus or AT&T, it is likely that your phone is locked and our eSIM will not work in your phone.

If you purchased your device directly from retailers like Best Buy, JB Hi-Fi or Harvey Norman, Amazon, etc it is most likely unlocked and you will be able to use our eSIMs on your phones. 

If you're unsure, the best way to find out is to call your telecom network provider and ask them.  They should be able to unlock it for you and then you can use our eSIM.

Please DO NOT delete your eSIM when you haven't used up your data or exhausted the validity.

However,

1. If you accidentally delete your eSIM before activation/installation, please contact hello@wificandy.ie for further assistance.

2. If you accidentally delete your eSIM after your activation, you will have to purchase a new eSIM.

Absolutely! Our plans are flexible, allowing you to customize based on your travel itinerary and specific data needs in each country.

If you're traveling to a single country, you can choose a country specific plan but if you're traveling to multiple countries in a specific region, say Europe, Asia, Africa, then you can choose a regional plan. Also, if you are going on a longer trip, you can also choose a Global plan so that you're covered across countries. 

Please do check which countries are covered in regional and global plans. 

1. Make sure your device is eSIM unlocked. eSIM is not available for any locked device and contracted device. Please contact your carrier for more information of unlocking your device.

2. Please verify whether your device is eSIM compatible, do not purchase an eSIM if your device is not eSIM compatible, as refunds cannot be made once we deliver the eSIM and your device is not compatible. 

3. Please contact us at hello@wificandy.ie if your phone is an unlocked device.

1. Try to move different locations until you get enough signal bars to connect to 3G or 4G/LTE. Any limited coverage area or no coverage area will be resulting bad connectivity.

2. Restart your device.

3. Do not delete the eSIM, it is an irreversible process, only delete when you are done using it.  

1. You may have used up all your data. Sometimes data usage is not at real-time measurement. For precise data usage, you can go to system Setting->Cellular to check your data consumption. 

2. Alternatively, if the data is still left, you may have exceeded the validity date and hence unable to access the data. 

3. You may not be in the region for which you purchased the eSIM plan, you will be able to use data when you are in the destination. 

4. Check if data roaming is turned on, it needs to be turned on in order to use eSIM. 

• Huawei P40 and P40 Pro* (not the P40 Pro +)
• Huawei Mate40 Pro
• Sony Xperia 10 III Lite
• Sony Xperia 10 IV
• Sony Xperia 5 IV
• Sony Xperia 1 IV
• Motorola Razr 2019 and 5G
• Motorola Edge (2023), Edge (2022)
• Motorola Edge 40, 40 Pro
• Motorola Moto G (2023)
• Nokia XR21, X30, G60
• OnePlus 11
• Nuu Mobile X5
• Oppo Find X3, X5, X3 Pro, X5, X5 Pro
• Oppo Find N2 Flip
• Oppo Reno A
• Microsoft Surface Duo and Duo 2
• Honor Magic 4 Pro, Magic5 Pro
• Xiaomi 13, 13 Lite, 13 Pro
• Xiaomi 12T Pro
• HAMMER Explorer PRO
• HAMMER Blade 3, Blade 5G
• myPhone NOW eSIM
• Rakuten Big, Big S
• Rakuten Mini
• Rakuten Hand
• SHARP Aquos Sense4 Lite
• SHARP Aquos R7
• Gemini PDA 4G+Wi-Fi
• Fairphone 4
• DOOGEE V30

• Pixel 7, 7 Pro
• Pixel 6, 6a, 6 Pro
• Pixel 5, 5a 5G
• Pixel 4, 4a, 4 XL, 4a 5G
• Pixel 3, 3a, 3 XL, 3a XL

As of February 2024, the following iPhone models support eSIM. 

• iPhone 15, 15 Plus, 15 Pro and 15 Pro Max (not Dual SIM*)
• iPhone 14, Plus, Pro and Pro Max (not Dual SIM*)
• iPhone 13, 13 Pro (not Dual SIM), 13 Pro Max, 13 mini
• iPhone 12, 12 Pro (not Dual SIM), 12 Pro Max, 12 mini
• iPhone 11, 11 Pro (not Dual SIM), 11 Pro Max
• iPhone SE (2020) and SE (2022)
• iPhone XS, XS Max (not Dual SIM)
• iPhone XR (not Dual SIM)
• iPad Air (2014, 2019, 2020, 2022)
• iPad Pro 11 (2018 and 2020)
• iPad Pro 12.9 (2015 and 2017)
• iPad Pro 10.5 (2017)
• iPad Pro 9.7 (2016)
• iPad 10.2 (2019, 2020, 2021)
• iPad 9.7 (2016, 2017, 2018)
• iPad mini 4 (2015)
• iPad mini 3
• iPad mini (2019 and 2021)

As of February 2024, the following Samsung Smartphones are eSIM compatible. 

• Galaxy S23, S23+, S23 Ultra
• Galaxy S22 5G, S22+ 5G, S22 Ultra 5G
• Galaxy S21 5G, S21+ 5G, S21 Ultra 5G
• Galaxy S20, S20 5G, S20+, S20+ 5G, S20 Ultra, S20 Ultra 5G
• Galaxy Note20, Note20 5G, Note20 Ultra 5G
• Galaxy Fold
• Galaxy Z Fold4
• Galaxy Z Fold3 5G
• Galaxy Z Fold2 5G
• Galaxy Z Flip4
• Galaxy Z Flip3 5G
• Galaxy Z Flip and Z Flip 5G
• Galaxy A54

- For Apple users, all the iPhones after the launch of iPhone XS, iPhone XS Max, iPhone XR will have an eSIM compatibility. Some of the latest iPhones also have the asbility to store multiple eSIM cards at once, however, you can only use one of them at a time. 

- For Android users,  you can dial *#06# (the code to check IMEI number) and then press the call button. If it shows EID number, then your device is eSIM compatible. 

However, the best is to check with your manufacturer or look upon the information online about your device and it's eSIM compatibility. 

1. Make sure your device is eSIM unlocked. eSIM is not available for any locked device and contracted device. Please contact your carrier for more information of unlocking your device.

2. Please verify whether your device is eSIM compatible, do not purchase an eSIM if your device is not eSIM compatible, as refunds cannot be made once we deliver the eSIM and your device is not compatible. 

3. Please contact us at hello@wificandy.ie if your phone is an unlocked device.

The best way is to drop it at a Post Office. This will ensure that the parcel will be tracked and will arrive without delays.

You can return it from any Post Office from the Republic of Ireland. 

You can locate the nearest Post Office here.

The other options to return the parcel is by:

• dropping the parcel to the PostBox In Dublin Airport or Shannon Airport, before going through the Security into the Duty Free Area
• dropping the parcel at the partner store Excess Baggage in T1, Dublin Airport

Yes you can, there is a Post Box at the Terminal 1 at the Arrivals Hall just next the Airport Information Desk and the Excess Baggage store (next to the escalator).

The return address is:

Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us from the last date of your usage.

The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelope provided.

If the order doesn't arrive within 3 working days from your last rental day, we will then charge a late fee of €15 per each day being delayed. 

We advise our customers to make the return at a Post Office to avoid any unnecessary delays. To locate the nearest Post Office please click here

To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format LR xxxx xxxx xIE

To track online please click here

For any enquiries please contact us hello@wificandy.ie