Frequently Asked Questions

General
Checkout
Usage & Extension
Delivery & Collection
Returns
Troubleshooting
Refund Policy
Modification & Cancelation
General
What are the benefits of renting a WiFicandy?
Renting your own WiFicandy you will have the peace of mind of not using your own data plan while enjoying the convenience of staying connected at all times throughout your travel in Ireland. Our wifi plans come with unlimited data and enables you to connect multiple devices at once.
What is included in the WiFicandy parcel?

When ordering a WiFicandy, you will receive:

  • The WiFicandy device
  • USB charging cable
  • Instructions card
  • Return prepaid envelope
  • Candies
When does the WiFicandy service commence?
The service commences on the date that you select as the delivery date. So the delivery date is the date you receive the product and it counts as day 1.
How early can I book a WiFicandy?
The sooner you book the easiest for us to ensure taht the product is available for the date required. We suggest to book minimum 3 days prior your arrival.
Do you have a coverage map?

Yes, you can check our network provider coverage map here.

Please use your address or postcode/eircode in the search bar to see the exact signal strength in the location you are going to use the WiFicandy.

Can I make a booking with same day delivery?

We don't facilitate same day delivery outside Dublin yet.

However if you are located within Dublin city center and if we have stock available we may be able to deliver within the same day at an extra cost.
We would recommend emailing us to find if there is availability.

Is WiFicandy really offering unlimited data? Or is there a data cap?
All our rental plans offer unlimited data within the Republic of Ireland. There are no data caps.
Can I use WiFicandy for streaming movies or video meetings?

Yes you can use it for streaming movies, podcasts, video calls, or google maps navigation.

The quality will depend on the network coverage, you can check here.
What are the benefits of renting a WiFicandy?
Renting your own WiFicandy you will have the peace of mind of not using your own data plan while enjoying the convenience of staying connected at all times throughout your travel in Ireland. Our wifi plans come with unlimited data and enables you to connect multiple devices at once.
What is included in the WiFicandy parcel?

When ordering a WiFicandy, you will receive:

  • The WiFicandy device
  • USB charging cable
  • Instructions card
  • Return prepaid envelope
  • Candies
When does the WiFicandy service commence?
The service commences on the date that you select as the delivery date. So the delivery date is the date you receive the product and it counts as day 1.
How early can I book a WiFicandy?
The sooner you book the easiest for us to ensure taht the product is available for the date required. We suggest to book minimum 3 days prior your arrival.
Do you have a coverage map?

Yes, you can check our network provider coverage map here.

Please use your address or postcode/eircode in the search bar to see the exact signal strength in the location you are going to use the WiFicandy.

Can I make a booking with same day delivery?

We don't facilitate same day delivery outside Dublin yet.

However if you are located within Dublin city center and if we have stock available we may be able to deliver within the same day at an extra cost.
We would recommend emailing us to find if there is availability.

Is WiFicandy really offering unlimited data? Or is there a data cap?
All our rental plans offer unlimited data within the Republic of Ireland. There are no data caps.
Can I use WiFicandy for streaming movies or video meetings?

Yes you can use it for streaming movies, podcasts, video calls, or google maps navigation.

The quality will depend on the network coverage, you can check here.
Checkout Collection Address
If you would like to collect your parcel at Dublin airport, you need to fill in the store address in order to be able to checkout:

Company: Excess Baggage Store
Address: Terminal 1, Arrivals, Dublin Airport
Postcode: K67 A0K7
County: Dublin
My phone number is not being recognized
Please make sure to use your country code together with your personal number. For the US numbers the country code is +1 or 001.
I can't checkout - the postcode doesn't work
You need to make sure that you select Ireland from the dropdown country list. That way you will be able to use the local postcode and then checkout.

You can check your local postcode here: https://www.eircode.ie/
How long does the battery last?
If charged properly overnight the WiFicandy hotspot lasts up to 10-12 hours a day, giving you a full day usage.
Do you rent more than one month?
Yes we do but it really depends how long and for what purpose.
We would advise you to email us and we will do our best to assist you to meet your needs.
Can I extend my WiFicandy for longer period of time?
Yes you can, we suggest renting the plan that is closest to your need and when you get to the cart page in the Notes box, mention that you need extension for the remaining period and mention how long you need it for.
Then after you place the order, we will email you the invoice for the extension. We apply a discount of 20% on all extensions.
Does WiFicandy work in Northern Ireland or the UK?
Yes, our WiFicandy plans come with unlimited data that can be used while in Northern Ireland or other regions in the UK.

* While you can use the wificandy in the N.I. and UK you must make sure to return it from the Republic of Ireland. If you return it from outside the Republic you must cover the extra return costs.
Can I share my hotspot with others?
Yes you can, the maximum capacity you can connect to the wificandy hotspot at once is 8 users or 8 connected devices.
How many devices can I connect to WiFicandy?

Our hotspots allow up to 8 smart devices to be connected at once such as smartphones, tablets, laptops or smart TVs. 

Bear in mind that the speed may be affected by the number of devices connected.

Do you provide a collection / pick up location at Dublin airport?

Yes we do, our pick up location is now at the store Excess Baggage in T1 in the Arrivals area.

Here you find all the details you need <click here>

Opening hours

  • Monday  - Sunday   |   06:00 am - 09:00 pm

Point of reference

  • The collection point is situated only 5 mins walk from T2 
  • The Arrivals is down the escalator stairs / ground floor
  • It is situated next to the Airport Info Desk and across from the car rental desks
Do you deliver to Northern Ireland or the UK?
Yes, it takes 2 working days if the order is placed before 12 PM Irish time. 
Do you deliver on weekends?
For deliveries outside Dublin, we don't provide weekend deliveries, for those who wish to use the WiFicandy on a Saturday or Sunday please choose Friday as the delivery date. This way the product will be delivered on a Friday so you will have it ready prior to arrival.
Do you do next day delivery?

We do only if the following criteria is met:

  • If the address is in Dublin OR the order is placed before 12pm local time for outside Dublin
  • If we have available stock
I can't find the Eircode / Postcode, what can I do?
To find the Eircode / Postcode please enter the delivery address here. You will then be generated the full address and the Eircode / Postcode.
Can I have the WiFiCandy delivered at the Hotel?

Yes you can. This is a popular option amongst our customers.

  1. We would advise you to provide us with the name that the hotel is booked under and the reservation number.
  2. Also please notify the hotel  that there will be a delivery arriving under your name so they will receive and keep it for you.
Can I have the parcel delivered to AirBnB?

Yes we can deliver to any AirBnB within the Republic of Ireland.

  1. We would advise to have the delivery date picked when you will be at the AirBnB for collecting the parcel upon delivery.
  2. We would highly suggest having the right address including the Eircode and the House number.
Can I collect on a weekend at Dublin Airport?
Yes you can collect at our store partner Excess Baggage on weekends, as long as it is during their opening hours 6AM-9PM Mon -Sun
I just missed my delivery, what can I do?
In the case of a missed delivery where there was nobody to collect the parcel you will need to notify us as soon as possible to reschedule the delivery for next day (if you are staying at the same address)
Why do you charge for collections?
We charge the same delivery & return fee for collections because we use a 3rd party store that facilitates this service on our behalf.
How much are the delivery & return costs?
The delivery and return costs are €16.00 together. 
Can I return from Northern Ireland or the UK?
At the moment we don't facilitate returns from outside Ireland, however you can return it considering that this will be an extra cost you have to cover. Please email us if you plan to return it from outside Ireland.
How can I return my WiFicandy?
When you receive your wificandy, you will have provided a return prepaid envelope.

Please place all the equipment back in the return prepaid envelope and make sure it is properly sealed before you drop it to the post office or the postboxes located at Dublin Airport and Shannon Airport.

Please click here to locate the postboxes at Dublin and Shannon Airport.
What is the best way to return the WiFicandy?

The best way is to drop it at a Post Office. This will ensure that the parcel will be tracked and will arrive without delays.

You can return it from any Post Office from the Republic of Ireland. 

You can locate the nearest Post Office here.

The other options to return the parcel is by:

  • dropping the parcel to the PostBox In Dublin Airport or Shannon Airport, before going through the Security into the Duty Free Area
  • dropping the parcel at the partner store Excess Baggage in T1, Dublin Airport
Can I return the WiFicandy from Dublin Airport?

Yes you can, there is a Post Box at the Terminal 1 at the Arrivals Hall just next the Airport Information Desk and the Excess Baggage store (next to the escalator).

The post box in Terminal 2 is next to the Cafe Nero shop at the Arrivals level.
What happens if I forget to return the WiFicandy from Ireland?
International returns will be covered by you at extra costs.
Usually the costs are much higher, depending on location. There will also be customs fee incurred based on the value of the item you provide to the courier.
What happens if I lost the prepaid return label?
In this situation you will need to cover the cost of the return again yourself.
The best way is to go to your nearest post office and ask for assistance.
You will receive a docket with the return tracking number, please email us the tracking number.
What is the return address?

The return address is:

WiFi Candy
Guinness Enterprise Centre,
Taylor's Lane,
The Liberties,
Dublin 8,
D08 XY99
Republic of Ireland
What is the Return Policy?

Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us from the last date of your usage.

The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelope provided.

If the order doesn't arrive within 3 working days from your last rental day, we will then charge a late fee of €15 per each day being delayed. 

We advise our customers to make the return at a Post Office to avoid any unnecessary delays. To locate the nearest Post Office please click here

To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format LR xxxx xxxx xIE

To track online please click here

For any enquiries please contact us hello@wificandy.ie

I am having difficulties connecting to WiFicandy
If you experience any technical difficulties connecting to WiFicandy, please email us hello@wificandy.ie with the below details:
  • order number
  • device ID (written on the back of the device)
  • the issue
What is your Refund Policy?
To find out about our Return & Refund Policy please click here.
My WiFicandy hasn't worked for 1/2 days, what can I do?
In a scenario where we cannot solve the troubleshooting, we could send you a new device or you can return the device to us, we will investigate the cause and we will provide you with a refund if applicable.
How long does it take for a refund?
Once the refund has been made, it takes between 5 to 10 working days to reach your account.
Can I change the delivery date or delivery address?

Yes you can if you give us a minimum of 3 days notice before shipping the parcel.

If you decide on the day of the shipping or after the shipping, there will be some extra charges incurred. 

Can I cancel my order?

Due to unforeseen circumstances if you decide to cancel the order, we would require a minimum of 14 days notice before the actual delivery date. In this scenario, we will offer a full refund minus the merchant transaction fees.

If the cancellation happens within 5 days, 3 days or 48 hours before the delivery date, cancellation fees will be applied accordingly. 

No refund is provided for canceling 48 hours notice or less.

To find out about our Cancelation & Refund Policy please click here.

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We hope that you find the answer to your question, however if you don't we are just one email away: hello@wificandy.ie