Return & Refund Policy

Returns

Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us.

The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelop provided.

If the order doesn't arrive within 3 working days from your last rental day, we will then charge a fee of €5 per each day being delayed.

We advice our customers to make the return at a Post Office to avoid any unnecessary delays.

To locate the nearest Post Office please click here.

To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format LR xxxx xxxx xIE.

To track online please go to www.anpost.ie.

For any enquiries please contact us hello.wificandy@gmail.com.


Refunds
If the inquiry for a refund is taken place minimum 3 days before sending the product out, we will make full refund minus merchant transaction fees.

If the refund is taking place soon after the parcel was sent out due to unforeseen circumstances we would need to keep the costs for shipping, the merchant and 10% of the value of the order.

To be eligible for a refund, your item must be in the same condition that you received it and it must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 3 days after last day of wifi rental plan

Refunds (if applicable)
Once your order is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund will get through between 5-10 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wificandy.ie.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wificandy.ie and send your item to: WiFicandy, Dean Swift Square, 9, Dublin, Dublin, D08 H523, Ireland.

Shipping
To return your product, you should mail your product to: WiFicandy, Dean Swift Square, 9, Dublin, Dublin, D08 H523, Ireland by using the prepaid return envelop provided in the parcel.

If not using the prepaid return envelop, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Missed Delivery / Reschedule Delivery
In case of a missed delivery where there was nobody to collect the parcel, you will need to notify us as soon as possible to reschedule the delivery for next day(if you are staying at the same address)
If you move to a different address we would need to reschedule the parcel to get back to us and we could send you another order, however a charge for delivery costs must be applied again.

Lost parcel
If the order has delayed more than 5 days and we are unable to track it, we would need to charge you €80. This charge is only applicable if you didn't selected the optional Insurance.