The service commences on the date that you select as the delivery date at the cart page. So the delivery date is the date you receive the product and it counts as day 1.
However if you are located within Dublin city centre and make a delivery before 12 pm we could make a delivery in the afternoon if we have stock available. We would recommend to email us or reach us via Facebook Messenger to find the easiest solution.
Renting your own WiFicandy you will have the peace of mind of not using your own data plan while enjoying the convenience of staying connected at all times throughout your travel in Ireland. Our wifi plans come with unlimited data and enables you to connect multiple devices at once.
The insurance protects you from being liable in scenarios such as product theft, damage or loosing the device or any equipment parts, as well as covering for any delaying fees occurred with the returns.
For the customers who opted for the Insurance, they won't be liable for the device being lost or stolen. However for those who didn't opt in, we have to keep the security deposit to cover our costs.
Yes we do. For customers who don't opt for the Insurance we are freezing a deposit of €80 on the card, until we receive the product back. This is released once the product is returned.
For deliveries outside Dublin, we don't provide weekend deliveries, for those who wish to use the WiFicandy on a Saturday or Sunday please choose Friday as the delivery date. This way the product will be delivered on a Friday so you will have it ready prior arrival.
*Those who are staying in a Hotel in city centre (Dublin 1, Dublin 2, Dublin 8) may be eligible for weekend deliveries, please email us directly to check if we can assist you.
In the case of a missed delivery where there was nobody to collect the parcel you will need to notify us as soon as possible to reschedule the delivery for next day (if you are staying at the same address)
If you move to a different address we would need to reschedule the parcel to get back to us and we would need to send you another order, however a charge for the delivery costs must be applied again.
When you receive the order, you will have provided a return prepaid envelop. Please place all the equipment back in the return envelop and make sure it is proper sealed.
Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us.
The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelop provided.
If the order doesn't arrive within 3 working days from your last rental day, we will then charge a fee of €5 per each day being delayed.
We advice our customers to make the return at a Post Office to avoid any unnecessary delays.
To locate the nearest Post Office please click here
To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format LR xxxx xxxx xIE
Due to unforeseen circumstances you decide to cancel the order, we would require a minimum of 3 days notice before the actual delivery date. In this scenario, we will offer a full refund minus the merchant fees.
If the cancelation happens after we sent out the product, we will need to charge the merchant fees, the shipping costs and 10% of the order value.
When purchasing a gift card please put a random delivery date if you don't know when the holiday is going to take place for the person you purchase the gift card for.
The delivery date will be used at a later stage by the person who will redeem the gift card.
There are 4 Gift Card options and each Gift Card correlates to a wifi rental plan. The value of each Gift Card includes the cost of the wifi rental plan, the insurance and the shipping fees.
Once you make the purchase online, you will receive an email with the redemption code. You will then be able to either forward the redemption code via email or print it!
In a scenario where we cannot solve the troubleshooting, we could send you a new device or you can return the device to us, we will investigate the cause and we will provide you with a refund if applicable.
