It all depends on you, usually the sooner you book the easiest for us to make the product available for the date required.

The service commences on the date that you select as the delivery date at the cart page. So the delivery date is the date you receive the product and it counts as day 1.

We don't facilitate same day delivery yet.

However if you are located within Dublin city centre and make a delivery before 12 pm we could make a delivery in the afternoon if we have stock available. We would recommend to email us or reach us via Facebook Messenger to find the easiest solution.

When ordering a WiFicandy, you will receive

• The WiFicandy device
  
• USB charging cable
  
• Instructions card
  
• Return prepaid envelop
  
• Candies
  

Renting your own WiFicandy you will have the peace of mind of not using your own data plan while enjoying the convenience of staying connected at all times throughout your travel in Ireland. Our wifi plans come with unlimited data and enables you to connect multiple devices at once.

We receive all Visa, Debit, Mastercard, American Express, Discover payments and also Paypal.

Yes the Insurance is optional and it costs €18, which is non-refundable.

The insurance protects you from being liable in scenarios such as product theft, damage or loosing the device or any equipment parts, as well as covering for any delaying fees occurred with the returns.

For the customers who opted for the Insurance, you won't be liable for the device being lost or stolen. However for those who didn't opt in, we have to keep the security deposit to cover our costs.

Yes we do. For customers who don't opt for the Insurance we are freezing a deposit of €80 on the card, until we receive the product back. This is released once the product is returned.

Yes we offer collection service from the following address:

Regus Dublin Airport - Skybridge House, Dublin Airport, Corballis Road North, Swords, K67 P6K2

Opening Hours

Collections can be done at the Regus Reception Desk only during the opening hours.

*From 1:00 pm - 2:00 pm is the lunch break so the reception desk is closed.

Monday        09:00 - 17:00 pm

Tuesday        09:00 - 17:00 pm

Wednesday  09:00 - 17:00 pm

Thursday      09:00 - 17:00 pm

Friday           09:00 - 17:00 pm

Point of reference

• The collection point is situated only 2 mins walk from T1 and 5 mins walk from T2.
  
• The building has a big white ball on the roof.
  

Yes we have a local store SPAR in Dublin 8 that you can collect your parcel from.

The Pick Up location address  

1 Bertram Court, Christchurch, Dublin 8

Tips:

• Copy & Paste the above address to Google to get the directions.
  
• 747 Bus brings you the closest to the SPAR from the airport, get off at the Christchurch stop and walk 500 m towards Guinness Storehouse.
  
• The SPAR is located between Christchurch and Guinness Storehouse.
  

The Opening Hours 

Yes, the pick up location is situated in the Arrivals Area at the Lost Property Office. 

Collections can be done Monday to Sunday from 05:00 - 23:00. 

Customers are advised to provide the Order Confirmation Email or Id upon collection.

If there is nobody at the desk, there is a red phone outside the door, please use it and someone will be back to the desk within a few minutes. 

Yes we can deliver to any AirBnB within the Republic of Ireland.

1. We would advise to have the delivery date when you will be at the AirBnB for collecting the parcel upon delivery.
   
2. We would highly suggest to have the right address including the Eircode and the House number.
   

Yes you can. This is the most popular option amongst our customers.

1. We would advise to provide us with the name that the hotel is booked under and the reservation number.
   
2. Also notify the hotel  that there will be a delivery arriving under your name so they will collect it for you.
   

To find the Eircode / Post code please enter the delivery address here. You will then be generated the full address and the Eircode.

For deliveries outside Dublin, we don't provide weekend deliveries, for those who wish to use the WiFicandy on a Saturday or Sunday please choose Friday as the delivery date. This way the product will be delivered on a Friday so you will have it ready prior arrival.

*Those who are staying in a Hotel in city centre (Dublin 1, Dublin 2, Dublin 8) may be eligible for weekend deliveries, please email us directly to check if we can assist you.

In the case of a missed delivery where there was nobody to collect the parcel you will need to notify us as soon as possible to reschedule the delivery for next day (if you are staying at the same address)

If you move to a different address we would need to reschedule the parcel to get back to us and we would need to send you another order, however a charge for the delivery costs must be applied again.

We do only if the following criteria is met:

• If the address is in Dublin and the order is placed before 4pm local time
  
• If we have available stock
  

We usually advise our customers to place their order minimum 3 days in advance so we make sure we have stock availability.

The delivery and return costs are FREE of charge.

When you receive the order, you will have provided a return prepaid envelop. Please place all the equipment back in the return envelop and make sure it is proper sealed. 

The best way is to drop it at a Post Office. This will ensure that the parcel will be tracked and will arrive without delays.

You can return it from any Post Office from the Republic of Ireland. 

You can locate the nearest Post Office here.

The other options to return the parcel is by

• dropping the parcel to a Post Box
  
• ask your hotel reception to post the parcel for you (please check that it has been sent back, the responsibility is still yours)
  

Yes you can, there is a Post Box at the T1 in the Arrivals just across the Airport Information Desk (next to the escalator)

See picture attached:

Yes you can, there is a postbox just in front of WHSmith store before heading to the departure gates.

International returns will then be covered by you at extra costs. Usually the costs are much higher, depending on location.

In this situation you will need to cover the cost of the return again yourself.

The return address is:

• WiFi Candy
  
• 314 B Marrowbone Lane
  
• Dublin 8
  
• D08 F4W6
  
• Ireland
  

Our Return Policy allows a window gap up to 3 working days to have the returns arrived back to us.

The parcel should be sent back before 5 pm on the last day of your rental plan using the prepaid return envelop provided.

If the order doesn't arrive within 3 working days from your last rental day, we will then charge a fee of €5 per each day being delayed. 

We advice our customers to make the return at a Post Office to avoid any unnecessary delays. 

To locate the nearest Post Office please click here

To track your parcel please write down the tracking number which can be found on the return prepaid label looking similar to this format LR xxxx xxxx xIE

To track online please click here

For any enquiries please contact us hello.wificandy@gmail.com

Our hotspots allow up to 10 smart devices to be connected such as smartphones, tablets or laptops.

Yes you can, the maximum capacity is 10 users or 10 connected devices.

If charged properly overnight the WiFicandy hotspot lasts up to 12 hours a day, giving you a full day usage.

At the moment we only cover the Republic of Ireland.

Yes, you can check our network provider coverage map here.

Yes you can, please email us to enquiere about the costs involved.

It depends how long and for what is it required. We would advice to email us and we will try to assist you the best way we can.

Yes you can if you give us a minimum of 3 days notice before shipping the parcel.

Due to unforeseen circumstances you decide to cancel the order, we would require a minimum of 3 days notice before the actual delivery date. In this scenario, we will offer a full refund minus the merchant fees.

If the cancelation happens after we sent out the product, we will need to charge the merchant fees, the shipping costs and 10% of the order value.

A WiFicandy Gift Card is an online gift card that you can purchase for someone who is planning visiting Ireland for leisure or business.

No there isn't one, the gift card expires only when has been fully redeemed by the person who received it as a gift.

When purchasing a gift card please put a random delivery date if you don't know when the holiday is going to take place for the person you purchase the gift card for.

The delivery date will be used at a later stage by the person who will redeem the gift card.

There are 4 Gift Card options and each Gift Card correlates to a wifi rental plan. The value of each Gift Card includes the cost of the wifi rental plan, the insurance and the shipping fees.

Once you make the purchase online, you will receive an email with the redemption code. You will then be able to either forward the redemption code via email or print it!

No. The gift cards are a one time payment and can be redeemed on the same selected wifi rental plan.

Yes, gift cards are applied to the final order total which includes shipping, insurance and taxes (if applicable).

No, discount codes don't apply on gift cards.

Once the refund has been made, it takes between 5 to 10 working days to reach your account.

In a scenario where we cannot solve the troubleshooting, we could send you a new device or you can return the device to us, we will investigate the cause and we will provide you with a refund if applicable. 

To find out about our Return & Refund Policy please click here.

WiFicandy loves making things easy so we can actually deliver to any hotels within Dublin City Centre.

If your hotel is short distance from city centre then you can collect it from your hotel.

Once you are done with the eScooter we will come to collect it from your hotel.

If you rented it for 4 hours you need to return it after 4 hours.

If you rented it for 24 hours you need to return it next day at the same time when you collected it.

We usually give 10-15 mins for delays when returning. 

If you think you will run more late we would advise to let us know ASAP.

• Safety Helmet
• Reflective Vest
• WiFicandy Pocket WiFi - Unlimited Data Usage
• Battery Charger (for 24 hours & 3 days rentals)

We advise to make reservation minimum 48 hours in advance of your desired date of collection. This will ensure availability of stock. 

All our eScooters are the latest Xiaomi Mijia Pro version. This is one of the best and safest eScooters on the market. The new version includes improvements such as digital dashboard, larger battery capacity and longer range up to 45 km

The battery last up to 45 km range without charging and it takes between 6-8 hours to get fully charged.

The minimum age to ride the eScooter is 21 years old.

The maximum weight load is 100 kg / 220.46 pounds.

The eScooter offers 3 speed modes: 

ECO: 15km/hour

Standard: 20km/hr

Sport:25km/hr

No.

Our insurance only covers for minor scratches or stains on the equipment i.e. helmet, reflective vest or the advertising stickers on the eScooter including the eScooter itself.

The add-on insurance is optional and it costs €24.55.

Whether you have opted for the Add-On Insurance or not, when placing an order we are requesting a pre-authorisation payment as security deposit of €350, which will be frozen on your visa/debit card until we receive the eScooter back and make sure that no damages are done to it. 

In case of damages we will be required to hold partial or full amount of the security deposit depending on the scale of the damage.

It is your responsibility to ensure that the eScooter is not stolen. However if this happens you will loose your security deposit of €350.

You will also have to contact the police and report the theft to them and get a crime reference number. 

No. WiFicandy eScooter is not a Mechanical Propelled Vehicle (MPV) and its speed doesn't exceed 30 KM/H thus you are not obliged to have a driving licence to operate it.

No.

If an electric scooter is powered by mechanical or electrical power alone, and does not require pedalling or scooting for propulsion, then the eScooter is considered to be a mechanically propelled vehicle (MPV).

All WiFicandy eScooters require an initial scoot (push by foot) to begin motion therefore they require scooting for propulsion. As such our eScooters cannot be considered mechanically propelled vehicles (MPV).

Left.

Following the Rules of the Road. Ride on the left side of the road.

Yes.

21 years of age